Successful organizations recognize that they need to be available and responsive to consumers via the channel of each customer’s choosing. Now the equation has been flipped and organizations are expected to be available to their customers via a wide variety of messaging channels 24×7. In the past organizations would decide how customers can contact their sales and service teams. The nature of customer service and customer communications has fundamentally changed in recent years. Read More: SalesTechStar Interview with Sonny Dasgupta, Head of Product Marketing at Conversica We’d love to hear your thoughts on the scope of messenger platforms in customer service and sales and how better integrations across multiple channels can help brands build better customer facing experience for pre-sales and post-sales journeys? We have continuously added support for new messaging channels, bot automations and other efficiency tools that improve the quality of customer interactions. Our initial focus was on team collaboration but as organizations have seen the potential for improved customer experience via messaging interactions we’ve seen tremendous growth in our omnichannel customer communications. We tend to think about four important facets of our platform that enable organizations to connect, collaborate and communicate with their team members, business partners, business systems and, of course, their customers.Īs the world’s leading open-source messaging platform, Rocket.Chat has benefited over the years from working with partners on new ways to leverage our capabilities. As you know I’ve recently joined the company and I’m responsible for steering the direction of our product offering. Thanks for inviting me to chat with you about Rocket.Chat. Hi, welcome to this SalesTechStar chat, tell us more about your journey through the years and your role at Rocket.Chat? How has Rocket.Chat evolved over the years? Integrate single sign-on (SSO) with Google, GitHub, SAML (including Okta), AzureAD, Active Directory/LDAP and more.As online communication channels and trends evolve, it will change how sellers and brands interact and engage with each other Renato Becker, Omnichannel Product Manager at Rocket.Chat weighs in with a few thoughts and observations: Configure custom rules and role-based permissions to control account access for each team and every employee from a single dashboard.
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Seamless interaction with your customers, regardless of how they connect with you.Rocket.Chat is your single point for internal and cross-company communication and communication.Rocket.Chat allows you to do this with control and customization at the same time.
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